Help Centre
ctk44 Frequently Asked Questions
Deposits, withdrawals, bonuses, login, and account verification — find detailed answers to everything in one place.
If you have any questions while using ctk44, you have come to the right place. On this page we have covered the questions asked most often by players in Bangladesh. The topics are organised into five sections — deposits, withdrawals, account and login, welcome bonus, and account verification. Every answer is written in plain language so you can find the right information quickly. If you still have an issue after reading through, you can get in touch with our support team.
Section 1
Deposit Questions
Deposits are usually credited instantly. However, network delays can occasionally cause a slight hold-up. First, save the transaction receipt from your bKash, Nagad, Rocket, or Upay app. Then contact ctk44 live chat with the receipt number and the time of the transfer. Our support team will check and resolve the issue promptly.
After logging in to ctk44, go to the "Deposit" option and select Nagad as the payment method. Enter the amount and send money from your Nagad app to the Nagad number shown on screen. Once the transaction is successful, the amount will be added to your gaming balance automatically. Make sure to keep the transaction reference number for your records.
ctk44 currently supports four payment methods — bKash, Nagad, Rocket and Upay. All four are popular mobile banking services in Bangladesh, so you can easily send money from any smartphone. The deposit process with each method is fast and secure.
The minimum deposit amount for each payment method (bKash, Nagad, Rocket, Upay) at ctk44 is ৳500. Deposits below this amount are not accepted. Keeping this limit in mind when making your first deposit will also help ensure you receive the welcome bonus without any issues.
Yes, you can use any supported method — bKash, Nagad, Rocket, or Upay — at any time. Simply choose whichever is most convenient for each deposit. Keep in mind that you must use your own mobile banking number for every transaction.
Section 2
How to Withdraw Money
Withdrawal requests from ctk44 are usually completed within 10 to 45 minutes. In most cases the money arrives sooner than that. If there is a slight delay during unusually busy periods, please be patient; if it seems like a problem, contact live chat.
A "Pending" status means your request is being processed. If more than 45 minutes have passed and it is still not completed, contact us via live chat or by email at [email protected] with your account details and transaction information. It will be resolved as quickly as possible.
To withdraw winnings from a bonus, you must first meet the wagering requirement. For the welcome bonus, you need to wager 15 times the bonus amount. For example, if you receive a ৳2,000 bonus, you must complete a total of ৳30,000 in wagers before the winnings from that bonus become withdrawable.
The minimum withdrawal amount at ctk44 is ৳500. The system will not accept withdrawal requests below this amount. You will need a verified mobile banking number (bKash, Nagad, Rocket, or Upay) to make a withdrawal.
Just like deposits, withdrawals can be made via bKash, Nagad, Rocket and Upay. Note that Rocket is the mobile wallet service of Dutch-Bangla Bank. You must use the number registered on your account when making a withdrawal.
Section 3
Account & Login
Usernames are generally a combination of English letters and numbers. Keep your password strong — use at least 8 characters combining uppercase and lowercase English letters, numbers, and special characters. Do not use easily guessable passwords (such as 123456) and never share your password with anyone.
Login issues can be caused by an incorrect password, an incorrect username, or a temporary account lock due to multiple failed attempts. First, check that Caps Lock is off. If you have forgotten your password, use the "Forgot Password" option. If the problem persists, contact live chat.
Yes, you can log in to your ctk44 account from any device — mobile, tablet, or computer. When logging in from a new device for the first time, there may be an extra identity verification step. This is done to keep your account secure.
Click the "Forgot Password" link on the ctk44 login page and enter your registered email address or mobile number. After receiving the verification code, you will be able to set a new password. If you still have trouble, email [email protected] or get help via live chat.
Section 4
Welcome Bonus Questions
At ctk44, wagering is calculated on the bonus amount only, not on the deposit and bonus combined. Example: if you deposit ৳1,000 and receive a 200% bonus of ৳2,000, wagering 15 times on that ৳2,000 means completing a total of ৳30,000 in bets before you can withdraw winnings from the bonus.
When you open a new account at ctk44 and make your first deposit, a 200% welcome bonus is credited automatically, up to a maximum of ৳8,000. No separate code or extra steps are required — simply deposit a minimum of ৳500 and the bonus will be added automatically.
Once a bonus is accepted, the option to cancel it is generally limited because it is added directly to your balance. If you want to cancel a bonus for any reason, inform the support team via live chat as soon as possible. However, once you have started using the bonus, cancellation may no longer be possible.
Yes, bonuses have a set expiry period. If the wagering requirement is not met within the specified time, the bonus and any winnings earned from it may be forfeited. Check the bonus terms and conditions for the exact period, or ask via live chat.
No, the welcome bonus can only be received once — on the first deposit only. Each player may open only one account and the bonus applies to that account one time only. Attempting to claim the bonus by opening multiple accounts may result in the accounts being closed.
Section 5
Account Verification
ctk44 accepts any valid government-issued identity document from Bangladesh for verification — such as a National ID card (NID), passport, or driving licence. The document must be clear, legible, and not expired.
Verification is usually requested at the time of your first withdrawal or to confirm the security of your account. In some cases it may also be required before large transactions. This is a standard security process that keeps your account protected.
The verification process protects your account from unauthorised access and fraud. It ensures that only you are operating your account and that withdrawal funds reach the correct person. In short, it is done for your security and the security of the platform.
When verification is rejected, a message is usually sent explaining the reason — such as an unclear image, incomplete documents, or a name mismatch. Correct the issue and resubmit the proper documents. If needed, contact live chat or email [email protected] to find out exactly what needs to be fixed.
Yes, this is very important. The name registered on your ctk44 account must exactly match the name on your bKash, Nagad, Rocket, or Upay wallet. If the names do not match, your withdrawal request may be held up and you may face issues during verification.
Still have questions?
Our support team is available seven days a week, 24 hours a day. Support is available in both Bengali and English.
Email: [email protected]